How to reset the eIAM Admin Pasword

1. Stop the iTechnology iGateway Service
   
   
   
   
2. Edit file iPoz.onf under folder ..\Program Files\CA\SharedComponents\iTechnology:
   
   
   
   
3. Locate the '<EiamAdminPassword>' line at the bottom of the file:
   
   
   
   
4. Delete the encrypted password from the line identified above, to leave just the start and end tokens, e.g.

     <EiamAdminPassword>xxxxx</EiamAdminPassword>
           becomes
     <EiamAdminPassword></EiamAdminPassword>

5. Start the iTechnology igateway Service
   
   
   
   
6. Re-run pdm_configure and enter a new password for the eIAM Admin user.
   
   
   

Having entered a new password, pdm_configure will now be able to make a connection.